Step 5: Check that the ‘Contact Access For This App’ option for the Google Duo app is set to Allow.Īlternatively, you can also check Google Duo’s contact permission from the app info page. Step 4: Scroll through the list of apps and select Duo. Step 1: Launch the Settings menu and select Privacy. Here’s how to check if Google Duo has permissions to your contact on both Android and iPhone devices. If you denied the app access to your phone’s contact list, you’re bound to experience this issue of Google Duo not showing your contacts. When you install the Google Duo on your smartphone, you’re prompted to grant the app access to your phonebook or contacts. They may be registered on Google Duo with another number that you don’t have. If the missing contacts still don’t appear in the Google Duo app, you can reach out to the person via call or text message. You can try that as well and see if it works. Removing country code from the affected contacts fixed the issue for some users.
If they are, check that the phone number or email address attached to the contact(s) are correctly saved. If Google Duo still doesn’t show your contacts, proceed to the solutions below.įirst, you need to check and confirm whether the missing contacts are saved on your smartphone. You should also make sure your device has access to the internet. Interestingly, restarting your phone could help to resolve this issue. This issue usually originates from improperly-configured app permissions, corrupt cache files, or basic system/app glitches. Some users have also reported that the app doesn’t recognize all of their contacts. Do check it out.įor some users, only a couple of contacts aren’t showing up in Google Duo. If you fall into this category, we’ve highlighted four (4) ways to get the issue fixed in this post. However, despite how easy it is to connect with people on Google Duo, some Android and iPhone users are unable to do so because the app won’t recognize their contacts. With the newly-introduced Group Invite Links, you can also communicate with people whose number you haven’t saved in your phonebook.
Primarily, Google Duo lets you make video calls and send video messages to people on your contact list.
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